HVAC and home services
Never miss a lead, even when you are on a roof.
After hours and mid-job, the phone still gets answered. The job goes in your calendar, and a real emergency wakes your on-call tech.
Set up for you personally. Usually live within days.
- Call receivedInbound, after hours
- AnsweredDisclosed automated, consent to record
- Flagged emergencyNo heat, 50F inside, infant in the house
- Caller advisedKeep the baby in one warm room, doors shut
- Paged on-callMarcus R, primary
- AcceptedMarcus R, 38 seconds after paging
- Callback placedMarcus R to the homeowner
On-call accepted in 38 seconds.
It asks what you would ask.
A no-cool in July rings three shops. The one that picks up runs the call. The other two find out from the review.
- “Is anyone in the home without heat right now, a baby or someone elderly?”
- “Any smell of gas, or a burning smell?”
- “What is the address? Let me read that back to you.”
It does not diagnose and it does not quote. That is where these things fall apart, so it is scoped out on purpose.
Furnace quit after hours. Nobody in danger.
And it knows when not to wait.
No heat in January and a gas smell are not the same call, and neither of them is a tune-up. It sorts them before it decides whether to wake you.
It never tries to handle the emergency itself. It tells the caller what to do, then calls your on-call tech until somebody picks up, and shows you the record.
How escalation worksWhere the line sits
Your on-call tech gets a call, and keeps getting called until somebody accepts.
Booked or written up for the morning. Nobody gets woken up.
What are the missed ones worth to you?
Your numbers, not an industry average. We show the arithmetic.
Put your four numbers in.
We will show you the arithmetic, every step of it, and what it adds up to. No industry averages, because the ones in circulation do not hold up.
What this number is not
- Your numbers, not ours. Nothing here is pre-filled from an industry average.
- It assumes every missed call was a real job you would have won at your usual rate.
- Plenty of people who get voicemail ring back, or ring you three times. Those are all counted here as separate lost jobs, so the real figure is lower.
- It counts revenue, not profit. Your margin comes off the top of this.
- Wrong numbers, robocalls and existing customers are all in your call count too.
- Rounded hard on purpose. Four estimates multiplied together do not produce an exact figure.
One flat price. Busy season does not change it.
Most shops land between $299 and $999 a month, plus a one-time setup. We quote it after we hear your call volume.
- One flat monthly price.
- No charge per call, and no charge per transfer.
- A heat wave does not change your bill.
- You are not billed for spam or wrong numbers.
The things people actually ask.
Will my customers know it is not a person?
Yes, because it tells them in the first sentence. That is deliberate. The owners who disclose report less pushback, not more, because what people resent is being tricked rather than being helped by software.
Can it tell a real no-heat from someone who wants a tune-up?
That is the main thing it does. It asks who is in the house, whether there is any gas or burning smell, and how cold it is inside, then applies the rules you set. Below your temperature line with someone vulnerable in the house, it wakes your tech. Otherwise it books the morning.
Does it book into the calendar I already use?
Google Calendar, today. It sees your real openings and confirms a slot on the call. If it could not do that it would just be a nicer voicemail, which is not worth paying for.
What about ServiceTitan or Housecall Pro?
Not yet, and we will say so plainly. If you are already deep in one of those, their own call answering may fit you better. This suits shops running on a calendar, a whiteboard and a phone.
What happens in a heat wave when calls triple?
Your bill does not move. One flat monthly price, no per-call charge, and no charge when it transfers to you. The whole point is that the busy week is when you need it most.
Find out what you are missing.
We look at your last month of calls and tell you how many rang out and when. It costs nothing, and we will tell you if you do not need us.
Get a free missed-call audit